Notifications

Understand different types of notifications

Sensors will receive notifications when there are events that need your attention. Notifications of all the sensors in your organisation can be viewed in the Notifications page.

The Notifications page shows recent active and cleared alarms, as well as their details. Clicking on the "VIEW" button will take you to the Sensor page.

Depending on the organisation and user notificaiton settings, some users will also receive emails or sms notifications when an event emerges and ends.

Notification Types

High/Low Water Level Alarm

Water Level Alarms will be asserted when the water level is crossing the preconfigured threshold(s). The alarm remains active until the water level is back to normal.

Example Email Content

High Water Level Alert ! Sensor: Freemans Bay Serial: 4192FE Organisation: Your Organisation

Current water level: 1 m.

View more details at https://live.waterwatch.io/org/your-oirganisation-1f2b/notifications Thanks, the Waterwatch Team.

Example SMS Content

Waterwatch Alert! High water level is detected by the sensor "Freemans Bay".

Rapid Change Alarm

Rapid Change Alarm will be triggered if the water level is rising or falling more drastically than the preconfigured threshold. Rapid Change Alarms are message-like notifications, which means they do not have a active/deactive state.

Example Email Content

Water Level Rapid Change Alert !

Sensor: Freemans Bay Serial: 4192FE Organisation: Your Organisation

Current water level: 1.332 m. The water level has fallen 1.835 m in the latest 10 minutes.

View more details at https://live.waterwatch.io/org/your-oirganisation-1f2b/notifications Thanks, the Waterwatch Team.

Example SMS Content

A rapid falling in water level is detected by the sensor "Freemans Bay".

Sensor Movement Alarm

If you purchased sensors with Sensor Movement Detection feature from Waterwatch, you will receive a Sensor Movement Alarm when the sensor is moved. Like Rapid Change Alarm, you will receive a notice when the event occurs.

Not all sensors come with a Sensor Movement Alarm feature. Please contact Waterwatch for more information if you are interested.

Example Email Content

Sensor Movement Detected Alert !

Sensor: Tank Sensor 8000CB Serial: 8000CB Organisation: Your Organisation

View more details at https://live.waterwatch.io/org/your-oirganisation-1f2b/notifications Thanks, the Waterwatch Team.

Example SMS Content

Movement is detected by the sensor "Tank Sensor 8000CB"

Sensor Offline

If a sensor is not communicated with Waterwatch Live within a certain amount of time, it will be asserted as offline. The warning remains active until Waterwatch Live receives messages from the sensor again.

Example Email Content

Offline Alert !

Sensor: LS1-P 4165AB Serial: 004165AB Organisation: Your Organisation

This Sensor is currently offline. It was last seen 11 hours ago.

View more details at https://live.waterwatch.io/org/your-oirganisation-1f2b/notifications Thanks, the Waterwatch Team.

Example SMS Content

The sensor "LS1-P 4165AB" is currently offline.

Action Required Please Contact Waterwatch Support Team for help. Many reasons could cause a sensor going offline: vandalised, network outage, flat battery etc.

Low Battery

If a sensor's estimated battery is lower than 10%, a low battery warning will be asserted. The warning remains active until the battery level is restored.

Example Email Content

Low Battery Alert !

Sensor: LS1-R 4165A7 Harbour Serial: 004165A7 Organisation: Your Organisation

Battery Level is now 5.71%

View more details at https://live.waterwatch.io/org/your-oirganisation-1f2b/notifications Thanks, the Waterwatch Team.

Example SMS Content

The battery level in the sensor "LS1-R 4165A7 Harbour" is low.

Action Required Contact Waterwatch support team for a battery replacement.

Change Notification Settings

To choose how your members receive notifications for alarm alerts see Organisation Notification Settings.

To select your own notifications for alarm alerts settings see User Settings.