# FAQs

#### Who are your Australian distributors?

Our distributors in Australia are [Automation Group](https://www.automationgroup.com.au/waterwatch.html) and [Farm Monitoring Solutions](https://farmmonitoringsolutions.com.au/product/waterwatch-t35-remote-tank-level-sensor/).

#### How can I share my monitor data or access others? 

You can share your monitor information with anyone by inviting them to your organisation. They will have access to the web and the mobile app as either [a member or an admin](https://help.waterwatch.io/3.0.1/web/organisations/user-roles). This decision depends on whether you want them to view only, or view and make changes.

{% content-ref url="share-access" %}
[share-access](https://help.waterwatch.io/3.0.1/share-access)
{% endcontent-ref %}

#### I have a new monitor. How do I remove the old monitor from my organisation?

Contact us at Waterwatch and we will remove it for you.

#### Will this monitor work on my property?

You may check your network coverage in NZ and AUS [here](https://help.waterwatch.io/3.0.1/support/network-coverage). Contact us for advice if you are unsure.

#### Can I use the T35 tank monitor on concrete tanks?

Yes, a 50mm hole must be drilled into the top of the concrete tank. Stackable angled mounting shims are available to level your tank monitor. 

{% content-ref url="tank-monitor-positioning" %}
[tank-monitor-positioning](https://help.waterwatch.io/3.0.1/tank-monitor-positioning)
{% endcontent-ref %}

{% embed url="<https://www.youtube.com/watch?v=x6SPMyhQ61M>" %}

#### What kind of hole saw do I need?

[Hole Saw Options](https://help.waterwatch.io/3.0.1/hole-saw-options)

#### What are the technical specifications?

[Data Sheets and Documentation](https://help.waterwatch.io/3.0.1/support/data-sheets)

#### Do you offer flow monitoring?

For measuring the weir flow - **Yes**. On your Waterwatch Live app there are advanced monitor setup settings where you can convert the water level measurements into weir flow rate.

For tank flow - **No**. Sorry this is not supported yet.

#### What are the maximum and minimum tank sizes?

The most important measurements are the tank depth and the maximum measurable distance from the monitor to the water surface. Tank diameter is not an issue.

| **Sensor type** | **Min distance from water surface** | **Max distance from water surface** |
| --------------- | ----------------------------------- | ----------------------------------- |
| *T35*           | 0.2 metre                           | 3.5 metres                          |

#### Can I forward the data to my own software/system?

Yes, please check out the REST API and other integration options in our [Developer Documentation](https://developer.waterwatch.io).

#### How much will a monitor cost?

Monitor and app subscriptions prices are available at [waterwatch.io](https://waterwatch.io/collections/all)

For prices in Australia, please contact  [Automation Group](https://www.automationgroup.com.au/waterwatch.html) or [Farm Monitoring Solutions](https://farmmonitoringsolutions.com.au/product/waterwatch-t35-remote-tank-level-sensor/).

For wholesale inquiries please email <info@tussockinnovation.co.nz>

#### Where can I find a demo and videos?

Check out our [Youtube channel](https://www.youtube.com/channel/UCT-1LqAV0lSPvqXf6iwTFEg).