# Trouble Shooting

#### **Can't log in to the Waterwatch app**

Check that the time and date on your device is correct (a minute off is ok).

The password is case sensitive so check that your caps lock is off.

Make sure that your internet connection  is working well.

Reset your password using the Forgot Password option in the login screen in either the Waterwatch mobile app and Waterwatch Live.

{% content-ref url="../mobile/download-mobile-app" %}
[download-mobile-app](https://help.waterwatch.io/3.0.1/mobile/download-mobile-app)
{% endcontent-ref %}

{% content-ref url="../mobile/download-the-app" %}
[download-the-app](https://help.waterwatch.io/3.0.1/mobile/download-the-app)
{% endcontent-ref %}

#### **Not receiving new measurements**

See the [measurement errors](https://help.waterwatch.io/3.0.1/measurement-error-codes) help page.

{% content-ref url="../measurement-error-codes" %}
[measurement-error-codes](https://help.waterwatch.io/3.0.1/measurement-error-codes)
{% endcontent-ref %}

#### Can't connect to sensor with bluetooth

Check in your phone settings that bluetooth is turned on. If bluetooth is on, your phone may be trying to connect or is connected to a different device such as headphones. Disconnect any connected devices.

Close out of the connect screen and go to the home screen. From the home screen select your sensor and try again. 

{% content-ref url="../connect-and-configure" %}
[connect-and-configure](https://help.waterwatch.io/3.0.1/connect-and-configure)
{% endcontent-ref %}

#### Error setting alarms

Close out of the low or high alarm screen. From the configure screen select the low or high alarm and try to set it again. If the alarm error continues, disconnect from the sensor and reconnect.

{% content-ref url="../setting-alarms" %}
[setting-alarms](https://help.waterwatch.io/3.0.1/setting-alarms)
{% endcontent-ref %}

#### Not receiving notifications

{% content-ref url="../enable-notifications" %}
[enable-notifications](https://help.waterwatch.io/3.0.1/enable-notifications)
{% endcontent-ref %}

 

#### Contact us - Waterwatch Support Email

{% content-ref url="get-in-touch" %}
[get-in-touch](https://help.waterwatch.io/3.0.1/support/get-in-touch)
{% endcontent-ref %}