Organisation Notification Settings

Manage how the members will be notified

Select the Settings -> Notification Settings Section to view/change the organisation notification settings.

The organisation owner or admin can decide how members receive alarm alerts via email and SMS.

Notification Types

Alert triggered notifications are sent when an alarm is triggered, e.g. when the high/low level alarm is triggered, when the battery is running low or when the sensor is asserted as offline, etc.

Alert cleared notifications are sent when an alerting state has ended, e.g. when the water level restores to normal, when the battery is replaced or when the sensor is connecting to Waterwatch Live again.

You may choose whether to receive email and/or SMS on those notifications.

Disabling email and SMS in Notification Types settings is global. This means no members will receive the disabled type of notifications regardless of the custom or default rules.

Change the settings by clicking the Actions button (cog icon) on the right-hand side of the page and select Edit Rule button.

Member Rules - Default Rule

The Default Rule applies to all organisation members who are not listed in the Custom Individual Rules. Please note that the Notification Types selections will override the Default Rule.

Edit the Default Rule by clicking the Actions button (cog icon) on the right-hand side of the page and selecting Edit Rule.

Member Rules - Custom Individual Rules

Custom Individual Rules override the default member rules for the specified member, which means if a member has a individual rule, the default rule for all members will no longer apply to them.

Add a Custom Individual Rule

Add a Custom Individual Rule by clicking the Add Rule button on the right-hand side of the page.

Select the member from the dropdown and then choose whether they shall receive notifications via Email and/or via SMS.

If via SMS is selected and the member has not set a mobile number a warning box will appear. The member can add a mobile number to their User Settings when they are signed in.

Edit/Remove Individual Rule

Edit or remove a Custom Individual Rule by clicking Edit the Default Rule by clicking the cog icon on the right-hand side of the page and selecting the corresponding action.